set up two step verification microsoft authenticator

Hello thank you, we tried logging in again, but we never receive the MFA approval request in the phone and it seems that the loggin attempt does not register in the Sign-in logs section that you mentioned.Īlso, I've noticed that with the Microsoft Authenticator app open, after clicking the 'Approve a request on my Microsoft Authenticator app' button in the login page, a message appeared in the app, that says something like 'An error has ocurred searching for an account to complete the multifactor authentication. We've already tried forcing resetting it through Azure Portal > Users > Authentication methods > 'Require re-register multifactor authentication' option, but after setting up the authenticator again, it still doesn't work.Īfter failing to login and clicking 'Send another request to my Microsoft Authenticator app' we receive the following error: No other authentication options are available. The option ' Enter a security code from your Microsoft account or authenticator app instead.' doesn't work either, as it always says that the code received wasn't the expected. (He's able to get approval requests for other accounts, but this one just refuses to work)

After that, he's unable to login because he never gets the approval requests on the phone. Followed the steps, scanned QR code and accepted the test approval request. When a user in the organization tried to login, he was asked (forced) to set up MFA through the Microsoft Authenticator.

Set up two step verification microsoft authenticator